No pain, no gain. That is the truth. When you start to grow you will have new challenges and lots of struggles. Scaling up is never easy. Change is a constant and rising to the challenge is the only way to keep going. Invest in better systems and try not to get too bogged down with process. Layers of complexity need to be avoided at all costs, although in reality this is never easy. It all comes down to people and that fact that we all grow at different rates. Some people are going to be left behind and that is a fact of life. Don’t fight it – if someone doesn’t scale with the growth then make a change, and do it calmly and fairly, ad do it with compassion. Customers will always experience your growing pains and keeping churn to a minimum is fundamental. Bureaucracy is going to creep in, and things will take time, but never accept this as a fact – strive to keep things simple.
Happy clients multiply, so don't lose any. If you've lost touch then we got some compelling clues on how to get you back on track. Add a light touch and consider a Coolfidence tool to help you engage.
Promote face-to-face communications and get people engaging. Lead by example and always remember that what you say is never as important as to how you say it. A light touch always helps people to feel at ease. Some office cheer can go a long way at making people feel at home.
If your customers trust you and if you provide a valued service then they are going to help you. Of course, you will need to put in time, and be creative and persistent. Do this, and the results will delight you. Customers are stakeholders in your well being. If they enjoy you they don't want you to disappear. So, bond with them and ask for help. It works!
So many people, so little time. Don't miss any opportunities - the opposite of networking is not-working. So master the art of maximizing your airtime at conferences.
We don't invest in ideas, we invest in people. Good ideas are important, but good people are even more fundamental. People make things happen. But finding good people is a never ending struggle - we all know this story. We share with you a few clues on how to incentify and attract the best of the best.
Luck favors the persistent. But there is more to it than that. Learn to recognize the signs - luck is all around us: good and bad. Seize the good and avoid the bad. Coolfidence raises fundamental questions to help in identifying when luck is close by.
Be good at one thing and work hard at it, and yes, you will make a living. Have some luck as well and you may make a fortune. It all comes down to people. Make your own luck by attracting and looking after the best people you can find. Make sure you have the right paradigm - we offer you some fundamental principles.
Of course, it's not about teen-labor. But younger people will always keep coming and there's nothing wrong with that. And to keep going in the right direction, we all must know how to engage with people younger than us.
It is so easy to fire off an e-mail, but keeping it short and to the point is not so simple. We share with you some basic on how to be more effective in this online world of digital communications.
Forgetting someone's name is never cool, especially if that person is your customer or coworker. Coolfidence gives you an edge - tips on how to get on top of your name game and what to do if you get in a spot of trouble.
Purpose is both a curse and a privilege. Most people never embrace this word, but if you do want to explore what it means to love what you do, and do what you love, then Coolfidence offers you a look into what it means to embrace one's calling.
Yes, computers count fast, but people count more. Leading people is about growing future leaders, and not about gathering more followers. We touch on what it means to lead by example, and why people are the most important asset to any organization. Leadership is never an easy path - ask any parent. We share insights in what it means to be an inspired and good leader.
There's a time for hugging and there's a time for not hugging. Physical contact in the workplace requires sensibility and perception. Yes, a high five can create some comradery at the right moment, but don't overdo it. We offer you some Coolfidence do's and dont's.
Entrepreneurs take risks, financially and emotionally. They are optimistic by nature and they are driven. Selling is a fundamental part of the entrepreneurial journey. Coolfidence is being developed by entrepreneurs who share their life lessons with you.
Money pays the bills and it puts food on the table, but when it comes to be feeling motivated that is a function of something deeper. When you believe in something and feel inspired then you get motivated. Yes, money provides comfort and choice, but money does not speak to your heart. A motivated person is doing something they love to do. Leaders who try and motivate their teams are more effective when they understand that money doesn't make anyone love coming to work.
When someone asks me if I am happy with my phone, then I answer "When I get good calls, yes. And when I get calls with bad news, then no." Sure, we all love all this digital technology at our fingertips but when it comes to people, there is no substitute for eye contact and face-to-face communications. At Coolfidence we are exploring the art of connecting with people and we share with you fundamental guidelines to keeping it real.
Typos are here to say. Er, stay. We share with you our views on what to do, and what not to do, when you have a typo in a mailer that you sent to your customer base.
Be professional – don’t arrive late for meetings. In fact, arriving a bit earlier is always a good thing. But, if you genuinely get stuck on route and you do arrive late then act gracefully and do the right thing – apologize and be sincere. A light touch also may help, but always do it respectfully. Keep a cool head at all times, and don’t try any reverse psychology mumbo jumbo. Be on the ball.
We all love a good story. Being an entrepreneur is all about having a story to tell. Entrepreneurs take risks, and when this happens we step out of our comfort zones and this is where the story always gets interesting.
What’s with the missed call? Are you meant to call them back? Do you need to check your phone every now and then to see who was looking for you? Is there a protocol to follow here, or, is it just a free-for-all.
When you make a sales pitch of course you have to talk. Be articulate, be clear, by precise. And if you are charming then that always helps. But, more than anything else, you also need to listen.
There are a lot of companies trying to capture the minds and wallets of the youth market. Here’s some tongue-in-cheek advice on how to do it for yourself.
What is the point of making more and more money?
Business is about taking risks, but don’t make that risk involve not booking a meeting room and hoping another meeting party doesn’t show up.
If you’re a business recluse who doesn’t network, you might as well be a stuffed owl on a mantlepiece, looking all wise, but no one talks to you and you’re covered in dust — quietly thinking about stuff and hoping everyone leaves you alone.
A new job is almost always exciting due to new challenges, better opportunities and hopefully better pay.
There are skills which we don’t learn at schools or universities. These rare skills are those which are required for day-to-day functioning.
Do you see yourself as a business person? Do you see yourself as an entrepreneur? If so, then you will need to start looking outside the walls of your organization.
The cops don't have guns in London, but that doesn't mean there isn't shooting in the streets. We recently jetted from Coolfidence HQ JHB to the UK to find out how much shooting we could get away with. In the filming sense of the word.
How often have you been on the telephone while reading your e-mail in the background?
The best way to make the ‘point’ that we aren’t all on the same page, even though we think we were.
An entrepreneur is someone who makes a contribution to the world as we know it. And for this they get rewarded. Sometimes in kind, sometimes in love, and of course, sometimes in money.
Ticks causing fever were documented as far back as ancient Egyptian times; they're also famous for spreading Lyme disease. Australia even has something called a Paralysis Tick, which you don’t often hear mentioned in their tourism brochures. But there’s a new tick in town that’s a lot more useful to us… the blue ticks on a WhatsApp message, indicating that we’ve officially communicated with someone.
Is competition a good thing? We are all scripted to believe it is. People often say things like, “We welcome competition.” Is competition a natural thing? Is it a product of society or is it something inherent in all of us. Animals don’t compete. They try to survive – there is a big difference. Animals certainly don’t try and better each other in the process. The leopards, for example, are climbing trees, not the corporate ladder.
Do any of you remember the movie Jerry Maguire? Now this was a show! Talk about pulling it all together. This was an amazingly spiritual journey. Watch it again …
Why do we go to school? Or university? What is it all about? Does anyone remember? Is it just about getting a piece of paper? Is it just about becoming an authority on a subject? Or is there more to it? Isn’t it also about developing leadership abilities? And isn’t also about tapping into your creative energy. And what about learning how to manage processes? And what about learning to listen and absorb knowledge? And what about the opportunity to network, meet people and build relationships?
I have been referring to the progress paradox and the purpose-money continuum and the quality-quality struggle for quite some time now. Simply put, the paradox of our time is that we live in an age of incredible prosperity and convenience - life has never been easier - we have all kinds of machines and devices to help us; yet, our ability to cope with life seems to be deteriorating with each technological advancement.