Ideas don't move mountains - people do. Yes, ideas are important, but people are fundamental. Surround yourself with good people. Building a company is about people developing and nurturing a culture. Motivating the people around you is a never ending mission – it requires you to set the pace and to be creative and inspire those around you. Identify future leaders and nurture them. Learn to delegate and establish trust with the people around you. Invest in people and treat everyone with respect. The same goes with external people too: customers and suppliers. Finding good people is never easy – network, embrace referrals, and listen. Communications sit at the foundation of all of this and what you say is never as important as how you say it. People don’t buy what you do as much as why you do it. Attitude is fundamental – you can teach people skills, you can’t make them care. Alignment is another fundamental, and it needs to be re-visited often.
Promote face-to-face communications and get people engaging. Lead by example and always remember that what you say is never as important as to how you say it. A light touch always helps people to feel at ease. Some office cheer can go a long way at making people feel at home.
Sometimes you need to impress people in a business meeting like your life depends on it. Consider the stakes and then remember that there are some true basics that one should always stick to. Even if you feel like you know everything Coolfidence has some good ideas for you.
Chasing people is always frustrating. We share with you creative ways to get people to respond. The dance can be a lot more fun if you put imagination into it.
How many times have you wanted a magical potion to make your new acquaintances hang on to your every word? That is a dream of course, but at Coolfidence we know some simple techniques that help to make yourself irresistibly more interesting and likable to everyone you meet.
If you follow these simple rules, you don't need a superglue to get people to hold on to your business card. Literally.
Turn a customer into a wingman and build a lasting relationship. Keep your promises, manage expectations and communicate proactively and clearly, and you will grow with your customers. Coolfidence gives you some key pointers and offers you tools to help you engage with a light touch.
So many people, so little time. Don't miss any opportunities - the opposite of networking is not-working. So master the art of maximizing your airtime at conferences.
Engage your audience and get them involved. Capture their imaginations with some cool tips and techniques ala Coolfidence. Tell stories that speak to people's souls. Get them wanting more.
Have you ever found yourself in the middle of important meeting but with some circumstances against you? We all have. Learn how to get back to a safe zone.
We don't invest in ideas, we invest in people. Good ideas are important, but good people are even more fundamental. People make things happen. But finding good people is a never ending struggle - we all know this story. We share with you a few clues on how to incentify and attract the best of the best.
If you struggle to say NO then think about why you almost always say YES. It is ok to say NO though - master the art of doing it gracefully and respectfully. This one word will free up time for you to do what you meant to do. We share with you some insights on how best to say NO.
When you kiss ass with flair and creativity, everyone wins. Do it with a smile and be sincere. Say what you mean and mean what you say. Bonding with people is about being yourself and it is about keeping your promises. Connecting with people is fundamental and we share with you some key pointers.
Be good at one thing and work hard at it, and yes, you will make a living. Have some luck as well and you may make a fortune. It all comes down to people. Make your own luck by attracting and looking after the best people you can find. Make sure you have the right paradigm - we offer you some fundamental principles.
Human resources is not just a name of an office department. That is all of us. We'll need to look after each other, and as a leader, it is important to get people to feel comfortable enough so that they speak out and contribute. Embrace our insights on how to get introverts more involved.
Of course, it's not about teen-labor. But younger people will always keep coming and there's nothing wrong with that. And to keep going in the right direction, we all must know how to engage with people younger than us.
It is so easy to fire off an e-mail, but keeping it short and to the point is not so simple. We share with you some basic on how to be more effective in this online world of digital communications.
Forgetting someone's name is never cool, especially if that person is your customer or coworker. Coolfidence gives you an edge - tips on how to get on top of your name game and what to do if you get in a spot of trouble.
Yes, computers count fast, but people count more. Leading people is about growing future leaders, and not about gathering more followers. We touch on what it means to lead by example, and why people are the most important asset to any organization. Leadership is never an easy path - ask any parent. We share insights in what it means to be an inspired and good leader.
There's a time for hugging and there's a time for not hugging. Physical contact in the workplace requires sensibility and perception. Yes, a high five can create some comradery at the right moment, but don't overdo it. We offer you some Coolfidence do's and dont's.
Capturing imaginations is all about surprise. No one likes a bomb dropped on them, but an early Christmas present always delights. Managing expectations and going beyond the call of duty is all about surprise. Keep your promises and people will be surprised, especially in this wired world where no one seems to have spare time. At Coolfidence we are all about surprise - come explore this important subject with us.
Words can inspire and words can excite. They can also demotivate and damage. So, use words wisely, and think about making an opening impression. A single line can get everyone in the zone, or, it can put people off. We share some important insights when it comes to the power of words.
Smoking may not be what it used to be, and at Coolfidence none of us are smokers, but where there is smoke, there may be smoked salmon. Yes, smokers are people too, and sometimes joining the smoking circle may be good networking. Just don't inhale. At Coolfidence we are all about connecting with people and cigarettes have always brought people together. It is something to keep in mind if ever there is an opportunity that you don't want to see go up in smoke.
Money pays the bills and it puts food on the table, but when it comes to be feeling motivated that is a function of something deeper. When you believe in something and feel inspired then you get motivated. Yes, money provides comfort and choice, but money does not speak to your heart. A motivated person is doing something they love to do. Leaders who try and motivate their teams are more effective when they understand that money doesn't make anyone love coming to work.
When someone asks me if I am happy with my phone, then I answer "When I get good calls, yes. And when I get calls with bad news, then no." Sure, we all love all this digital technology at our fingertips but when it comes to people, there is no substitute for eye contact and face-to-face communications. At Coolfidence we are exploring the art of connecting with people and we share with you fundamental guidelines to keeping it real.
When someone asks you to lend them money you can do 3 things: agree to help them, say no, or play games. Don't play games, and if you say no, then do it gracefully. But, if you lend a friend money then know that you will probably lose your friend and your money. Money talks and Coolfidence listens, and we share with you what we have learned.
Be professional – don’t arrive late for meetings. In fact, arriving a bit earlier is always a good thing. But, if you genuinely get stuck on route and you do arrive late then act gracefully and do the right thing – apologize and be sincere. A light touch also may help, but always do it respectfully. Keep a cool head at all times, and don’t try any reverse psychology mumbo jumbo. Be on the ball.
It’s a Monday afternoon and you’re about to go into a brainstorming session. The current website is looking a bit tired - time for a fresh approach. You have gathered some of the longstanding staff together with a bunch of newcomers. You want the newbies bonding with the veterans and the purpose of the meeting is to try come up with new ideas for additions to the company website. You have 60 minutes to create some team spirit and to get the creative juices flowing.
We all love a good story. Being an entrepreneur is all about having a story to tell. Entrepreneurs take risks, and when this happens we step out of our comfort zones and this is where the story always gets interesting.
What’s with the missed call? Are you meant to call them back? Do you need to check your phone every now and then to see who was looking for you? Is there a protocol to follow here, or, is it just a free-for-all.
I remember my university days fondly. It was during this time that I started to develop my entrepreneurial and selling abilities. Every Saturday and Sunday I used to wake up early and pack my wares into my VW Golf and head to my allocated stall at the flea-market.
Your body often speaks on your behalf, sometimes without you knowing what it’s saying. Studies show that your words account for only 7% of the messages you convey, the remaining 93% is non-verbal - based on what people see and hear through the tone of your voice. So in business meetings, people can see what you’re not saying. It’s important to make sure your body language matches your words if you want them to ring true.
When you make a sales pitch of course you have to talk. Be articulate, be clear, by precise. And if you are charming then that always helps. But, more than anything else, you also need to listen.
There are a lot of companies trying to capture the minds and wallets of the youth market. Here’s some tongue-in-cheek advice on how to do it for yourself.
Laughing and smiling helps to alter our mood and perspective. It decreases stress hormones, provides a full-scale workout for your muscles and increases our immune systems and blood flow. A sense of humour demonstrates self-awareness, that you know your flaws and are therefore possibly empathetic to others.
What is the point of making more and more money?
Business is about taking risks, but don’t make that risk involve not booking a meeting room and hoping another meeting party doesn’t show up.
If you’re a business recluse who doesn’t network, you might as well be a stuffed owl on a mantlepiece, looking all wise, but no one talks to you and you’re covered in dust — quietly thinking about stuff and hoping everyone leaves you alone.
There are certain subjects of which everyone is an expert in. Food is one. Movies is another. Everyone knows a good movie from a bad movie.
Business lunches aren't as formal as dinners, but you can't be too casual about them either. If you're involved in a start-up company, who has time for lunch?
A new job is almost always exciting due to new challenges, better opportunities and hopefully better pay.
When looking down on someone for being ‘too beautiful’, remember the dark, sad realities.
There are skills which we don’t learn at schools or universities. These rare skills are those which are required for day-to-day functioning.
Do you see yourself as a business person? Do you see yourself as an entrepreneur? If so, then you will need to start looking outside the walls of your organization.
The cops don't have guns in London, but that doesn't mean there isn't shooting in the streets. We recently jetted from Coolfidence HQ JHB to the UK to find out how much shooting we could get away with. In the filming sense of the word.
Dogs love to play fetch. Be like them and enjoy pursuing (fetching) new clients.
High-octane TV shows are major talking points. Some might say this golden age of television is currently outshining movies.
How often have you been on the telephone while reading your e-mail in the background?
The best way to make the ‘point’ that we aren’t all on the same page, even though we think we were.
An entrepreneur is someone who makes a contribution to the world as we know it. And for this they get rewarded. Sometimes in kind, sometimes in love, and of course, sometimes in money.
Why do we need to buy so much unnecessary stuff? Is it a conspiracy dreamed up by world powers, in collusion with the capitalism machine? Whatever the reason, you probably don’t need as much as you do.
At some point in your life you are going to think about the following 3 questions: Why, how and where? As in, why does your company exist? How does it exist? And, where is it going?
E-mail is so easy, anyone can do it, right? Maybe not. Ultimately, sending mail is about communicating, and we can all aim to be better communicators.
Business should focus on making a difference and not only on making money. And leaders need to listen more than anyone else.
Values describe how a company actually lives its purpose. Values can be thought of as the house rules of an organization - values define the way that you operate.
Ticks causing fever were documented as far back as ancient Egyptian times; they're also famous for spreading Lyme disease. Australia even has something called a Paralysis Tick, which you don’t often hear mentioned in their tourism brochures. But there’s a new tick in town that’s a lot more useful to us… the blue ticks on a WhatsApp message, indicating that we’ve officially communicated with someone.
Is competition a good thing? We are all scripted to believe it is. People often say things like, “We welcome competition.” Is competition a natural thing? Is it a product of society or is it something inherent in all of us. Animals don’t compete. They try to survive – there is a big difference. Animals certainly don’t try and better each other in the process. The leopards, for example, are climbing trees, not the corporate ladder.
WhatsApp have more than a billion worldwide users, but most of them aren't in America. Why is that?
Do any of you remember the movie Jerry Maguire? Now this was a show! Talk about pulling it all together. This was an amazingly spiritual journey. Watch it again …
We’ve all begun to compulsively carry a major weapon of mass distraction… the smartphone. They’ve become a bit like Linus blankets, used for comfort or companionship.
With services like Skype, GoToMeeting, WebEx, Google Hangouts and Join.Me, we're almost at the level of a Star Wars Jedi High Council meeting, where our holograms sit in a room together with actual people.
Why do we go to school? Or university? What is it all about? Does anyone remember? Is it just about getting a piece of paper? Is it just about becoming an authority on a subject? Or is there more to it? Isn’t it also about developing leadership abilities? And isn’t also about tapping into your creative energy. And what about learning how to manage processes? And what about learning to listen and absorb knowledge? And what about the opportunity to network, meet people and build relationships?
Perhaps there’s a call of the wild for an unexpected bathroom break, perhaps you’ve just had enough of the meeting you’re in. Maybe you’ve been cornered by a bore at a networking event, but don’t want to offend them. How do you excuse yourself without creating a stir? What’s your exit strategy?
I have been referring to the progress paradox and the purpose-money continuum and the quality-quality struggle for quite some time now. Simply put, the paradox of our time is that we live in an age of incredible prosperity and convenience - life has never been easier - we have all kinds of machines and devices to help us; yet, our ability to cope with life seems to be deteriorating with each technological advancement.
If Donald Trump taught us anything, it’s that being yourself can get you elected president of the United States. Although being himself involved no thought filtering, no diplomacy and being guided by ego. This might not work for you, unless you have tremendously thick skin, a bouffant hairdo elevated by hot air and (supposedly) billions in assets.
So, who of you are sales-people? Well, I got news for – every one of us are sales-people. Anyone who ever tried to convince someone of something is in sales. We are all selling – all the time. Making a sale or closing a deal does not have to involve a payment. When someone buys into what you are saying then a sale has been made. Every time you convince someone to do something then you have closed a deal. When you get someone to lend you something you are selling. When you get someone to go out on a date with you then you are selling. When you get someone to give you their time then you are selling. And it should be clear that selling is something that people do to other people.
I remember some lines from one of my favourite movies where the main character, a schoolteacher, asks his class why we read and write poetry. And he said, “We don’t read and write poetry because it’s cute. We read and write poetry because we are members of the human race. And the human race is filled with passion.” Yes, it is cute to get a text message now and then, and yes, e-mail can be fun, and yes, cellphones can be wonderfully distracting, but they are not mediums of substance. Our teacher goes on to saying, “Medicine, law, business, engineering – these are noble pursuits, and necessary to sustain life. But poetry, beauty, art, romance, love – these are what we stay alive for.”